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Customer
Service
If you have question, or comments, please let us know.
Telephone
– (204) 943 3103
Fascimile –
(204) 943 1783
Email
– mail@winsew.com
If
you have any more questions regarding your Baby lock machine,
you can click
here
to go to their support page, or contact us for personal assistance.
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Frequently
Asked Questions
If
you have questions please take a moment to read this section of
the site for some general answers to common questions. If
you need more help with a specific dilemma, please do not hesitate
to contact us.
Q:
What do I need to do if I have stored my machine for a long period
of time and want to take it out and sew with it?
A: If you prepared
your machine properly for storage by oiling it well to keep rust
from attacking it, there are a couple of things you will want to
do before using it on your project. First, remove the bobbin, race,
and ring. Wipe all the parts with a dry cloth. Replace the bobbin
parts and bobbin. Then sew, on a scrap of fabric first. When you
think you machine should be oiled, oil the bobbin area. Run your
machine without thread for a minute, and wipe out excess oil. That
should keep the oil from soiling the thread and fabric you are sewing.
Q: I am about to begin a project using polar fleece. What settings
do I use on my serger?
A: When sewing on polar fleece, you will
need to adjust the stitch length to 3-3.5 and the stitch width to
7.5mm> Loosen the pressure on the presser foot according to the
instructions in the instruction manual. Set the differential feed
to the lowest setting. (0.7-0.6)
Q:
How often should I clean my serger?
A: The serger should be cleaned after
each project is completed. If you are working on a large project
that creates a lot of lint build up, you may need to clean the
machine a couple of times while working on the item. You can clean
the serger yourself by using an air compressor, your vacuum cleaner,
or your hair dryer set on cool. Problems that can occur if a machine
is not cleaned on a regular basis are: inconsistent stitching,
a noisy machine, and improper feeding. Avoid these problems by
making sure to clean all thread guides and brush the lint off
the knives and feed dog frequently using the brush that included
in the accessory pack.
Q:
I am having problems with my serger occasionally breaking needles.
What should I check?
A: You can check the following things. Was
the needle inserted properly? Is the needle bent or worn? Are the
right and left needles threaded with the correct threads?, Was the
fabric pushed or pulled through machine? Is good quality thread
being used? If the problem persists take the machine to an authorized
Baby Lock Dealer for service.
Q:
I am shopping for a new serger. What is differential feed?
A: Sergers equipped with differential
feed have two feed dogs, one in the front and one in the back.
When the differential feed is set at N the front feed dog will
feed the fabric at the same rate as the back feed dog.
When the differential feed is set at 1.3 to 2 the front feed dog
will feed more fabric than the back . This is because the front
feed dog moves a greater distance than the back feed dog. For
example, when the differential feed is set at 2, the front feed
dog will move twice as far as the back feed dog. In this case,
the front feed dog is feeding in twice as much fabric as the back
feed dog is feeding out. The result is that the fabric will be
gathered. Differential feed settings from 1.3 to 2 are used for
gathering and easing as well as compensating for stretch distortion
of knitted fabrics.
When the differential feed is set from 0.6 to 0.8 the front feed
dog moves less than the back feed dog. For example, when the differential
feed is set at 0.8 the front feed dog will feed 20% less than
the back feed dog. This is useful for eliminating puckering on
woven fabrics and stretching knit fabrics for a lettuce leaf effect.
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